Client Service Representative

You will be reporting to the Commercial Director for APAC, the role of Client Service Representative is responsible for after-sales and account support duties.

Location:

Shanghai, China

Key Responsibilities

• Providing Account Managers’ with support in order to most effectively manage and add value to their portfolio of accounts:
• Contact clients and ensure users receive access and training
• Provide online and phone-based Q&A support during office hours to users
• Answer incoming calls and emails from clients during office hours
• Conduct webinar / phone based training to users in timely manner
• Produce usage report for Account Managers whenever necessary. Report on concurrency or sharing cases immediately to Account Managers for taking actions.
• E-mailing customers information and updates
• Contact users on a quarterly basis to ensure they are happy with the service. Assist the low-usage users and find out how we can help them.
• Assist marketing campaigns by doing data entry and client lead qualification via Sales Force (Customer Data Management)

Working Relationships:

• Key working relationships with external prospects customers,  and the internal teams in sales / marketing / account management / sales operations, etc

Qualifications:

• Familiar in working in a B2B environment. (mandatory)
• 2-3 years of client servicing experience, preferably in a small team environment. (mandatory)
• University Degree graduate (desired)

Skills and Abilities:

• Native Mandarin Speaker, additional Chinese dialect would be advantageous.
• Fluent or conversational in English
• Computer literate (Outlook, Word, Excel, Powerpoint), and good at data entry especially in Chinese inputs
• Excellent phone manner
• Highly organised
• Team player, and can also work independently as an individual.
• Attention to detail
• Good listener
• Strong client-facing communication skills – written, verbal & listening with the ability to communicate and all levels of business.
• Industry awareness (fashion / retail)
• Good organisation & communication skills will provide a solid base for future development in the company and with potential for sales or account management.
• Database experience and ideally has knowledge of salesforce

Interested?

Please send your CV and salary expectations to: